Privacy Policy
Your privacy and data security are our top priorities. Learn how we collect, use, and protect your personal information.
Table of Contents
Information We Collect
We collect information you provide directly to us, such as when you create an account, apply for a loan, or contact us for support.
Personal Information
- Identity Information: Name, date of birth, government-issued ID details
- Contact Information: Email address, phone number, postal address
- Financial Information: Bank account details, income information, employment details
- Device Information: IP address, device type, operating system, browser type
Automatically Collected Information
- Usage data and analytics
- Cookies and similar technologies
- Device and browser information
- Location data (with your consent)
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process loan applications, and communicate with you.
Primary Uses
- Loan Processing: To evaluate and process your loan applications
- Identity Verification: To verify your identity and prevent fraud
- Communication: To send you important updates about your account and services
- Customer Support: To provide technical support and respond to your inquiries
Legal Basis for Processing
- Contract performance (loan services)
- Legal compliance (RBI regulations)
- Legitimate interests (fraud prevention, service improvement)
- Consent (marketing communications)
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Authorized Partners
- Manglam Fiscal Services (P) Ltd: Our RBI-authorized lending partner for loan processing
- Credit Bureaus: For credit assessment and reporting
- Payment Processors: For secure payment processing
Legal Requirements
- When required by law or legal process
- To protect our rights and property
- In case of emergency to protect user safety
- With your explicit consent
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: 256-bit SSL encryption for data transmission
- Secure Storage: Encrypted data storage with access controls
- Regular Audits: Regular security assessments and updates
- Staff Training: Regular privacy and security training for all staff
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
Your Rights
You have certain rights regarding your personal information. You can exercise these rights by contacting us.
Your Rights Include
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing activities
- Withdrawal: Withdraw consent where applicable
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@loansphere.com or through our contact form.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Notification of Changes
- We will notify you of significant changes via email
- Updated policies will be posted on our website
- Continued use of our services constitutes acceptance of changes
Effective Date
This Privacy Policy is effective as of January 1, 2024, and was last updated on January 1, 2024.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Phone
Address
53, RADHA BAZAR LANE
Kolkata, West Bengal 700001
India